Terms and conditions
These terms and conditions apply to every order you place with Kunstsokken B.V. We have kept them as short and readable as we could. Something unclear? Email contact@kunstsokken.nl and we will explain.
Clause 1 — Who we are
Kunstsokken B.V.
Van Nelleweg 1, unit 2.G58B
3044 BC Rotterdam, The Netherlands
Commercial register (KvK) 95992561 · VAT NL867418023B01
Email: contact@kunstsokken.nl
In these terms, “we” means Kunstsokken B.V. and “you” means the consumer placing the order.
Clause 2 — Scope
These terms apply to our entire offering and to every contract concluded between us. Before you complete your order you can read, save and print them, and they are always available on this page.
Where a provision of these terms conflicts with mandatory consumer law, consumer law prevails and the remaining provisions stay in force.
Clause 3 — Prices and obvious errors
All prices on our website are shown in the currency of your country and include VAT. Shipping costs are not included in the product price; you see them before you pay and on the Shipping page.
We do our best to keep prices, photos and descriptions accurate. Colours may differ slightly on your screen from the actual product. If our offer contains an obvious mistake or typing error — for example a price that is clearly wrong — we are not bound by it. If we notice after you have ordered, we will contact you and you may choose: buy at the correct price, or cancel free of charge with a full refund.
Offers apply while stocks last and for as long as they appear on the website.
Clause 4 — The contract
The contract is concluded when we confirm your order by email. If you receive no confirmation, please check your spam folder and email us.
We may refuse an order or attach additional conditions to it where we have good reason, for example a suspicion of fraud, an unusually large order, or a delivery address we do not serve. We will tell you within a reasonable period and refund any payment in full.
Clause 5 — Payment
You pay when you complete your order. Which payment methods are available depends on your country; you will see them at checkout. Payments run through secure payment providers, and we never receive your full card or bank account number.
If you choose to pay through an external provider such as Klarna or PayPal, that provider's terms also apply.
Clause 6 — Delivery
We deliver to the address you give when ordering. Order before 23:30 on a working day and your parcel leaves the same day. Current delivery times and shipping costs per country are on the Shipping page.
Stated delivery times are indicative and start from dispatch. We deliver within 30 days at the latest unless we agree otherwise. If we cannot, we will tell you and you may cancel the contract free of charge; we then refund everything within 14 days.
The risk of damage or loss stays with us until you, or someone you have designated, takes possession of the parcel.
If your address is incorrect and the parcel comes back to us as a result, we will contact you. If we send it again, we may charge the additional shipping cost.
Clause 7 — Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving a reason. That period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, take physical possession of the last item in your order.
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do that by email to contact@kunstsokken.nl, through the returns portal, or with the model form in clause 8. To meet the deadline it is enough that you send your communication before the 14-day period has expired.
Effects of withdrawal
If you withdraw, we will refund all payments received from you, including the cost of standard outbound delivery. If you chose a more expensive delivery method than our standard one, we refund the standard cost only.
We refund within 14 days of being informed of your decision, using the same payment method you used. We never charge you a fee for the refund. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.
You must send the goods back within 14 days of telling us of your decision. We bear the cost of returning the goods: you receive a free return label through the returns portal.
You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. In short: trying them on is fine, wearing them is not.
The right of withdrawal does not apply to goods that are unsuitable for return for reasons of hygiene and whose seal has been broken after delivery. We do not seal our socks, so in practice you can return anything as long as it is unworn and complete.
Clause 8 — Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. It is not compulsory; an email is equally valid.
To: Kunstsokken B.V., Van Nelleweg 1, unit 2.G58B, 3044 BC Rotterdam, The Netherlands — contact@kunstsokken.nl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Order number:
Signature of consumer(s) (only if this form is notified on paper):
Date:(*) Delete as appropriate.
Clause 9 — Our extended returns period
On top of your statutory right of withdrawal, we voluntarily offer 30 days of free returns, counted from the day you receive your order. Unworn and in the original packaging, for any reason, with a free return label. Exchanges for a different size go through the same returns portal.
This commercial arrangement is in addition to, and does not affect, your statutory rights under clauses 7 and 10.
Clause 10 — Conformity and guarantee
We warrant that our products conform to the contract, to the specifications in our offer and to reasonable requirements of soundness and usability. You have the statutory rights that consumer law gives you when a product does not conform; within the EU that period is at least two years. Those rights cost you nothing and always apply.
In addition, we voluntarily give a 1-year guarantee from the order date on every pair, including pairs from gift sets and bundles. It covers holes in the heel, toe or sole — including from ordinary wear — manufacturing faults such as loose threads or seams, and other defects. Email us a photo of the defect with your order number and we will send a new pair at our expense; you do not need to send anything back. If your design is sold out, you pick another. See the Guarantee page.
This guarantee is an additional benefit and does not affect your statutory rights. Normal wear after that first year falls outside the voluntary guarantee. Care instructions: wash at 30°C inside out, do not tumble dry, do not iron.
Clause 11 — Complaints
If you have a complaint about our products or our service, email contact@kunstsokken.nl. Describe it as fully as you can and include your order number. We acknowledge complaints within 14 days and respond substantively within that period, or tell you when you can expect a response. A complaint does not suspend our obligations unless we state otherwise in writing.
Clause 12 — Liability
Our liability is limited to what Dutch law permits. Nothing in these terms limits or excludes our liability for intent or wilful recklessness, for death or personal injury, for product liability, or in any other case where the law does not permit limitation.
Otherwise our liability per event is limited to the amount you paid for the order concerned.
Clause 13 — Force majeure
If we cannot meet our obligations because of circumstances beyond our control — a carrier strike, a natural disaster or a supplier failure, for example — those obligations are postponed for as long as the situation lasts. If it lasts longer than 30 days, either of us may terminate the contract free of charge and we refund what you have already paid.
Clause 14 — Governing law and disputes
Dutch law applies to every contract between us. If you are habitually resident in another European Union country, you additionally retain the protection of the mandatory consumer rules of the country where you live; this choice of law does not change that.
If we cannot resolve a matter together, you may bring the dispute before the competent court. The European Commission closed its ODR platform on 20 July 2025, so we can no longer refer you to it. Consumers in the EU can get free help from their European Consumer Centre.
Clause 15 — Contact
Kunstsokken B.V., Van Nelleweg 1, unit 2.G58B, 3044 BC Rotterdam, The Netherlands — contact@kunstsokken.nl. See also our legal notice and privacy policy.
Last updated: 10 September 2026